Change Leadership in Business Projects (The P.O.D.S. Model)
In a project environment there should already be a plan for the physical outputs, perhaps an outcome or two, and some benefits that were in the business case to justify the expenditure and resource allocation. All too often the people engagement side and the end-user engagement is not considered until well into the project, if at all. In poorly managed projects the project manager considers his or her job finished when the physical components are complete. We are not talking about variation management here - a topic which project management texts often call change management. We are interested in how people engage with a new process and implement it to deliver the desired benefits.
Sometimes, if it's a piece of software, an application, the implementation of a new process, a building, or even just moving a desk; the change management piece can be given scant consideration. We've all heard the phrase: "they just through it over the fence and hoped it would work." Project Managers have a responsibly to manage a project to achieve the benefits of the project, and should ensure that the people-change element is planned and effectively managed, as with any other component.
End-to-end project management models have strong elements of engagement. Both PRINCE2 and PMBoK based systems have extensive processes for stakeholder engagement and communication. Agile (incremental) systems have an opportunity for similar, if not greater, engagement. An Idealised agile project allows for repeated consultation and engagement at each iteration.
The key to change, as many change management models depict, is to provide a clear vision, communicate well, encourage commitment and participation from
those affected by change, and lead the required behaviours. Change management models are a good tool to use as a framework for successful change, and also as
in the case of the EASIER and ADKAR Models, acts as a good checklist in order to give the best possibility of success in a change project. P.O.D.S. has a range
of support checklists and tools that will help you achieve the desired business outcome.
Remember, change management models are only guides; so understand as many as you can, and then make your own judgement as to which will be most useful for you.
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